We are happy to announce a strategic partnership with Atender, a specialized customer experience provider with deep roots in the Nordic e-mobility market, to enhance support services for charge point operators (CPOs). As EV charging networks expand globally, sophisticated customer support has become a critical differentiator for operational success. This partnership underscores AMPECO’s commitment to providing its clients with flexible, scalable solutions through partnerships with industry-leading specialists.
With its origins in Norway’s pioneering EV market, Atender brings unique expertise from one of the world’s most mature electric vehicle markets. Operating from their main hub in Málaga, Spain, with satellite offices in Bali and Mexico, Atender’s 200-strong team includes 50 specialists dedicated exclusively to e-mobility support. Their experience supporting major players in the Nordic region since 2018 has given them deep insights into the specific challenges and requirements of EV charging networks.
The partnership introduces two distinctive service models tailored to different operational scales. The first model is a “pay-as-you-go” solution ideal for growing networks, providing 24/7 support in English, German, and Nordic languages with specialized AMPECO-experienced agents. For larger operations, Atender delivers dedicated teams with native agents following a single-threaded team philosophy that ensures consistent, high-quality support as networks scale.
Atender’s quality assurance framework includes comprehensive training programs and performance monitoring, ensuring agents are not just technically proficient but also deeply engaged with the e-mobility sector and understand the unique challenges EV drivers face.
Schedule a consultation with our team to discover how AMPECO and Atender’s strategic partnership can elevate your EV charging network’s customer support and drive business growth.
