We are happy to announce a strategic partnership with United Call Centers (UCC), a global customer care specialist with extensive e-mobility expertise, to enhance EV driver support services for charge point operators (CPOs). As the EV charging industry grows, exceptional customer support has become crucial for the success of large-scale charging networks, directly impacting driver satisfaction and retention. This partnership reinforces AMPECO’s commitment to providing its clients with best-in-class solutions through carefully selected industry partners.
With 25 years of experience in customer care and a dedicated focus on e-mobility since 2019, UCC brings comprehensive multilingual support capabilities to AMPECO’s ecosystem. Operating on a 24/7 basis across more than 40 languages, UCC’s service combines human expertise with AI-powered solutions to address common EV charging challenges, from account issues and charging card queries to payment methods and charging session support. Their proven track record in the e-mobility sector, serving major industry players, positions them as an ideal partner for AMPECO’s global client base.
Zsolt Máté Juhász, CEO of United Call Centers, emphasizes the strategic importance of the partnership:
“The e-mobility sector demands specialized expertise and flexible support solutions. Our partnership with AMPECO allows us to bring our deep industry knowledge and multilingual capabilities to their global network of charging providers, ensuring exceptional driver support at every charging session.“
The partnership enables AMPECO’s clients to access UCC’s specialized e-mobility customer support services through flexible engagement models tailored to their operational scale and requirements. CPOs can leverage UCC’s dedicated or shared support teams, benefit from AI-enhanced response systems, and maintain high service levels while optimizing operational costs. This comprehensive approach ensures that EV charging providers can deliver consistent, high-quality support to their drivers while focusing on their core business growth.
UCC’s innovative aiden.tech AI solution enhances the customer support experience by providing instant, automated responses for routine inquiries, significantly reducing wait times while allowing human agents to focus on more complex cases. This technology is complemented by UCC’s rigorous quality assurance system, which includes comprehensive agent training programs and real-time performance monitoring. Through integration with Power BI dashboards, CPOs gain unprecedented visibility into key performance indicators and customer interaction analytics, enabling data-driven decisions to continuously improve service quality and operational efficiency.
Schedule a consultation with our team to discover how AMPECO and UCC’s partnership can elevate your EV charging network’s customer support and drive business growth.
