Put the EV driver at the center of your value proposition
At AMPECO, we provide a white-label EV charging management platform that helps business owners grow and maintain optimal network operations. We know that providing an exceptional EV driver experience is what will ultimately differentiate you and help you scale your business. That’s why we built an integration with EVA Global’s service EVA Assists, a leading managed services provider fully dedicated to e-mobility. Founded in 2017, its business operations span 32 countries across Europe, Asia, and North America.
With EVA Global, AMPECO helps you deliver a premium customer experience, troubleshooting issues and quickly escalating and solving problems.
If you manage thousands of chargers, a dedicated end-user support team can make all the difference in delivering great customer service. With over 300 experts available to help drivers across any major communication channel: voice, email, SMS, social media channels, or EV charging apps, EVA Global ensures a quick response to customer inquiries at any of your charging sites.
Improve customer acquisition with exceptional service
At AMPECO, we ensure your long-term success with extensive training, a dedicated account manager, and a customer success team that supports you at every step. Our partnership with EVA Global helps you offer your EV drivers the same level of support. Essentially, it gives you an end customer support team that feels like an extension of your own.
Having a highly responsive, multi-lingual, omnichannel service desk creates long-term value for you. You can build lasting customer relationships with a superior service that helps customers struggling with charging issues whenever they need it, in the language they prefer, through whichever channel suits them best. An exceptional service that delivers on your brand promise also helps you gain new customers faster. Finally, you can devote resources that would otherwise be dedicated to supporting your drivers toward growing your business.
“We’re excited to partner up and build a mutual offering by expanding AMPECO’s solution with EVA Assists managed services. Our cooperation will make sure EV drivers get the seamless and highly personalized customer experience we are known for. Together we can take the customer charging experience to the next level and ensure reliability, accessibility and availability, all in real-time.”
Niina Suuriniemi Hopper, Founder, EVA Global
Helping our clients serve their customers better
AMPЕCO and EVA Global are a natural partnership as both companies share a similar vision to accelerate the transition to electric vehicles and cleaner energy.
At AMPECO, we offer a market-ready, white-label solution with built-in flexibility, scalability, and customization to empower businesses to manage a network of EV charging stations. EVA Global’s key objective is to generate trust between new mobility technology and those adopting it.
Together, we provide charge point operators with a complete solution. On the one hand, AMPECO’s all-in-one management solution provides the tools needed to set up, run and monetize your EV charging business. On the other, EVA Global’s “Never Stranded” philosophy supports your business expansion efforts by ensuring your customers will be provided with assistance should they need it.
As a leading EV charging software provider, we continuously develop our management platform and form partnerships within the industry that accelerate EV adoption and move emobility forward.
Talk to one of our EV charging experts about your company’s needs, and let us demonstrate how AMPECO’s EV charging management solution helps you achieve your goals and set you up for long-term success.
