Redefining Customer Success: The AMPECO Approach

Traditional Customer Success definitions no longer meet the needs of today’s rapidly evolving EV charging industry. At AMPECO we’ve reimagined this role to meet critical challenges. Our Customer Success team members aren’t just client communicators – they’re strategic partners who combine deep technical expertise with business advisory capabilities to drive client growth in the emerging EV charging market.

Beyond traditional Customer Success

Have you ever wondered what it takes to help a CPO or eMSP expand across several countries, or successfully migrate thousands of charging stations without disrupting operations? At AMPECO, these are some of our Customer Success colleagues’ daily quests. Our team members wear multiple hats – they’re project managers orchestrating complex implementations, technical consultants solving integration challenges, and business advisors helping clients scale their charging operations.

The technical-business bridge

The role of Customer Success at AMPECO goes far beyond traditional customer support or project management. Team members are deeply involved in the AMPECO clients’ business journey, from initial onboarding through ongoing growth and expansion. This comprehensive involvement requires:

• In-depth understanding of client business models and objectives
• The ability to guide clients through complex implementation projects
• Knowledge of regional regulatory requirements and payment systems
• Technical expertise in API integration, hosting systems, and industry protocols like OCPP and OCPI

Professional growth and development at AMPECO’s client success team 

Working in Customer Success at AMPECO offers one of the best opportunities for professional development in the company. The role serves as a foundation for various career paths within the organization, with team members gaining expertise that can lead to specializations in:

• Solutions Consulting
• Product Management
• Technical Architecture Consulting

The dynamic nature of the EV charging industry, combined with AMPECO’s growing platform capabilities, creates an environment of continuous learning and development. Team members develop crucial skills in:

• Strategic business consulting
• Cross-functional collaboration
• International business communications
• Project management and business analysis
• Technical problem-solving and system integration

“This role allows me to live my values of continual development, teaching, and supporting others in reaching their goals. AMPECO has given me the space to expand both my business and technical skills while enhancing my logical reasoning, emotional management, and creativity. Once again, in this position, I have observed that asking the right questions, holding multiple perspectives, and understanding our clients’ business models are essential for making informed decisions in a timely manner. I am excited to share my experience with the team, contributing to our collective growth and ensuring we deliver an exceptional client experience.”

Deyan Popovski

CS Team Lead

The AMPECO Professional

Success in this role requires more than technical expertise or business acumen alone. We seek professionals who demonstrate strong analytical capabilities combined with excellent communication skills. The ideal candidate craves new knowledge and is self-motivated, adaptable, and passionate about sustainable technology. Most importantly, they should be eager to learn and grow in a rapidly evolving industry.

“Transitioning from the classic corporate work-life to AMPECO’s dynamic, growth-oriented environment has been a game-changer in my career. Starting as a Customer Success Manager three years ago and now leading the team, I’ve embraced the fast-paced nature of our work and the company’s visionary approach. This role has not only enhanced my strategic thinking but also deepened my appreciation for teamwork and innovation. The continuous learning and the thrill of global competition have been instrumental in shaping my professional journey.”

Anton Krastev

CS Team Lead

Join the Client Services department of AMPECO 

Success in this role requires more than just project management skills or business relationship development experience. This role combines technical excellence, professional growth, and meaningful impact in one of the world’s most dynamic industries. We’re offering you a chance to be part of something bigger. 

Our team members enjoy:

• Investment in your professional development
• A collaborative culture where your ideas matter
• The chance to work with global industry leaders
• Regular opportunities to enjoy EVs with our company benefits

If you’re ready to move beyond traditional Customer Success and help shape the future of sustainable transportation, we want to hear from you.